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Owned and operated by Infrared and PEMF Wellness, our team is ready to answer your questions about infrared therapy, PEMF mats, and more.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your package. If you have not received tracking information within 3 business days of placing your order, please reach out to our support team.
What is your return policy?
We offer 30-Day Returns on eligible items. If your product does not meet your expectations, please contact us to start the return process. Full details are available in our Return Policy.
Can I exchange a product for a different model?
Yes, exchanges are available within our 30-Day Returns window. Contact our team and let us know which product you would like instead, and we will walk you through the steps.
What is the difference between a PEMF mat and a red light therapy mat?
PEMF mats use pulsed electromagnetic fields designed to support your body's natural recovery rhythms, while red light therapy mats emit specific wavelengths of light designed to support relaxation and comfort. Many of our customers incorporate both into their at-home wellness routines.
How do I choose the right infrared sauna for my space?
Consider the available floor space in your home and how many people will use the sauna at once. Our product pages include detailed dimensions, power requirements, and feature comparisons to help you find the right fit. Feel free to contact us if you need personalized guidance.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our support team replies within one business day so you are never left waiting.
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Your personal information and payment details are protected with industry-standard encryption.
Every infrared sauna, PEMF mat, and red light panel is carefully selected for build quality and performance.
30-Day Returns
If a product is not the right fit, our 30-Day Returns policy gives you time to decide with confidence.
